The visit takes fifteen minutes. Everything around it decides whether they come back.

The phones open and the queue is already six deep. A refill request gets a "the doctor will call you back" and no note in the chart. Nobody calls back.

A patient forty minutes into the waiting room asks how much longer. She's told "they're running behind" with no number and no option. She books elsewhere next time.

A billing question is answered with "that's what insurance says". By the weekend it's a one-star review about the office, not the medicine.

Your content, not a stock library

Paste in the SOP you already wrote and it becomes a module staff can be enrolled in this afternoon.

Ready before the first shift

New hires complete their path before they touch the phones, instead of shadowing whoever is free.

A record, not a recollection

You can show who was trained on what, and when — useful long after the person who trained them has left.

Hours back for your manager

The same onboarding explained out loud every few months only has to be written once.

Three parts, built for how a practice actually runs.

Know who is ready for the front desk.

Everyone you enrol, everything they have completed, in one view — by person and by role.

Write your own modules. Assign them by role.

Two ways in, and you can mix them: open a ready-made template and edit it in your own words, or start from a blank page with your phone script, check-in steps, refill workflow or recall cadence. Then decide who learns what.

Let them practise on the coach, not the patient.

The coach plays the frustrated caller, the surprise bill, the third refill request — and tells them what landed. As many attempts as it takes, before shift or after close.

Manhattan Medical Arts put their SOPs into Med Learn.

Staff hours saved

Onboarding that used to be repeated out loud by a manager for every new hire now runs itself in the platform.

SOPs actually followed

Check-in, refills, referrals and recalls are handled the same way at every desk, on every shift.

Fewer negative reviews

The complaints that used to reach Google were about waiting, callbacks and billing tone — the things training fixed.

Revenue from repeat patients

More patients leave with the next visit booked, and recall outreach happens on a schedule instead of when someone remembers.

The whole patient lifecycle

First call to annual recall, each stage has an owner, a script and a module behind it.

A better visit, start to finish

Patients meet the same standard of communication whoever happens to pick up the phone that day.

Pick the call your front desk gets wrong most.

Build

Turn your SOPs and phone scripts into modules. Start from a blank page or the starter framework.

Enrol

Invite the office and assign each role its own path. New hires start before their first shift.

Practise

The AI coach runs the call, then says exactly what to do differently next time.

Clear for the floor

You can see what each person completed, so "she's been trained" is a record, not a feeling.

Don't start from a blank page unless you want to.

Front desk & schedulers

The first voice a patient hears, and the one who decides whether the schedule holds.

Medical assistants

Rooming, handoffs and callbacks — the process around care, never the care itself.

Billing & insurance

The conversations that turn a surprise balance into a complaint, or into an understanding.

Practice managers

Onboard a new hire without pulling your best person off the desk for a week.

What is Med Learn?

Med Learn is a free staff-training platform for medical practices. A practice starts from ready-made module templates or builds its own from its SOPs and phone scripts, enrols front desk, medical assistants and billing staff, and tracks who has completed what before they work with patients. It is made by Zebra Doctor, is free for solo doctors and small offices, and is billed on usage after that.

Does it teach staff anything clinical?

No, and it isn't meant to. Clinical skill comes from training, licensing and supervision in your practice. This covers the process around care: phones, check-in, callbacks, billing and follow-up.

How does pricing work?

Opening an account and building modules is free, and stays free for solo doctors and small offices. Beyond that you pay for usage rather than seats — modules completed and AI coach role-plays run — so a quiet month costs less than a month of onboarding.

We already have SOPs written. Is this extra work?

That's the ideal starting point. Paste what you already have into a module — or drop it into one of our templates — and it becomes something you can assign, track and update in one place.

Do we need to be on Zebra Doctor already?

No. Med Learn works on its own. If you already run Zebra Doctor for scheduling and patient messaging, your team signs in with the same account.